Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. (This will not apply to Pacifier Clips, Teethers or Pacifiers)
Due to the nature of the product, material and usage, as well as any personalization of some products I do not accept returns. Especially on Pacifier Clips, Teethers and Pacifiers.
If something should happen to your products within 30-90 days of purchase please feel free to reach out to me through email at Sales@babysalute.com with photos and your # of the order and a brief description of what happened. Once all information has been received I will make decision based on the information received, in most cases, it is a store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. (This would apply for Swaddles, Silicone Dinnerware Products, and Breezies)
To start a return, you can contact us at Sales@babysalute.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If the return is caused by damage caused by us, then shipping is paid by us, however, if the return is for an exchange due to client request then its paid by the client. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sales@babysalute.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), Pacifiers, Teethers, Pacifier Clilps. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, Clearance, Last Chance Items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will then refund the original item purchased as long as you are paying your own return shipping and is not related to Teethers, Pacifiers, and Pacifier Clips.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
USPS Shipping Delays
We will not replace items, nor do we refund items that do not arrive on time due to USPS not delivering on time. We usually ship out same day or the day after and are usually tied to the shipping rates that USPS proposes at the time you make your purchase. If an item does not arrive on time, due to a USPS delay, please not there is nothing from our side that we can do, nor is this considered a fault in the item that warrants a refund. From October to January USPS takes even longer than normal times to deliver items and they lose even more. This is unfortunately the cheapest option with tracking and this is the option that clients choose the most hence we use this as our main option. All clients are able to choose more expensive options with better tracking and less delays, at clients expense.
Lost Items due to Shipping
If your item says delivered unfortunately as we have seen this happen all over the US with many small businesses USPS has lost it, dropped it off at the wrong location, or is saying delivered and will deliver in another date just to update their delivery times. We always ship with tracking information and unfortunately delivery of the item is out of our hands once it is dropped off at USPS. First try to call USPS, if it is fully automated you might need to go to your local USPS facility or mail center and request more information. Request GPS coordinates of the place where it was delivered, time, and the person who did the delivery. Also ask for some sort of proof like a photo or GPS. If all else fails, contact your USPS state representative or post master. We will not be issuing refunds due to this. If you have purchased insurance with your order and it is misplaced, please contact USPS using your tracking number and file a claim for a lost package, we cant do this for you. Thank you for understanding.