Shipping policy

We strive to get your product prepared and sent to USPS same day that orders come in.  Any Order that comes in before 9AM CT will be shipped out same day with Tracking Through USPS. 

Pacifier Clips, especially Personalized ones take at least 1 day to prepare, and safety test as per CPSC guidelines.

We ensure all safety processes are met to standards and then we ship out.  Once we ship out, the time it takes to get your order will base on your shipping payment.  Also keep in mind that USPS is experiencing mass delays due to COVID. Even if we ship out same day, it can take 3-5 days to receive your order. In the months of October to February the delays can be from 3-8 days. This is out of our hands. 

If your order says delivered and you do not see it. Please contact USPS as this is out of our control. 

 

USPS Shipping Delays

We will not replace items, nor do we refund items that do not arrive on time due to USPS not delivering on time.  We usually ship out same day or the day after and are usually tied to the shipping rates that USPS proposes at the time you make your purchase.  If an item does not arrive on time, due to a USPS delay, please not there is nothing from our side that we can do, nor is this considered a fault in the item that warrants a refund. From October to January USPS takes even longer than normal times to deliver items and they lose even more. This is unfortunately the cheapest option with tracking and this is the option that clients choose the most hence we use this as our main option.  All clients are able to choose more expensive options with better tracking and less delays, at clients expense. 

Lost Items due to Shipping

If your item says delivered unfortunately as we have seen this happen all over the US with many small businesses USPS has lost it, dropped it off at the wrong location, or is saying delivered and will deliver in another date just to update their delivery times.  We always ship with tracking information and unfortunately delivery of the item is out of our hands once it is dropped off at USPS. First try to call USPS, if it is fully automated you might need to go to your local USPS facility or mail center and request more information.   Request GPS coordinates of the place where it was delivered, time, and the person who did the delivery. Also ask for some sort of proof like a photo or GPS. If all else fails, contact your USPS state representative or post master. We will not be issuing refunds due to this.  If you have purchased insurance with your order and it is misplaced, please contact USPS using your tracking number and file a claim for a lost package, we cant do this for you. Thank you for understanding. 

Our Orders ship out from our Local USPS Office, however Google requires us to add our legal business address which is  1222 Kendalia Ave San Antonio, Texas 78224